A video is stuck or looks wrong
Open My videos and check the saved task first. Include its reference, current status and what happened. For a visual issue, say which part of the clip is affected. Do not submit another paid request to check whether the first one worked.
Credits, checkout or a refund
Include the account email used at checkout, the pack, purchase date and payment reference. Never send a full card number or sign-in code. Credit returns and payment refunds are different processes.
Photo deletion or a rights complaint
Use Settings → Files for stored-file deletion. For additional removal, identify the relevant file, task or page and the action you need. Send the request from your account email where possible.