When are generation credits returned?
A confirmed failed generation returns the credits charged for that task once. A photo rejected before generation does not start a paid task. A generated output confirmed as rejected by moderation is not delivered and its charged credits return once.
An uncertain provider response or an unfinished check is not a confirmed failure. The task may stay under review until its outcome is established. Check the existing task in My videos or contact support.
How do I request a payment refund?
Email support@hittheroaddudevideo.app with your account email, payment reference, purchase date and a description of the issue. Eligibility depends on payment status, used credits and applicable consumer rights.
If payment is refunded, its related unused credits are removed. Partially used packs or partial refunds need review. Approval and bank processing times are not guaranteed. Do not send your full card number.
What if the result looks wrong?
A completed video can have changing faces, distorted anatomy or imperfect audio alignment. This is different from a failed technical task. Send the task reference and describe the issue so support can review it; a creative complaint does not automatically trigger a credit return or cash refund.